Ask The Ladies | AI Dating Advice

Last Updated: April 30, 2025

Welcome to Ask The Ladies (“we,“ “us,“ or “our“). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the “Service“). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

a. Personal Data

Personally identifiable information, such as your name, email address, and payment information (processed securely through Stripe), that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as chat interactions with our AI dating advisors.

b. Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. This information helps us optimize your experience and troubleshoot technical issues.

c. Service Interaction Data

Information relating to your use of the Service, including:

Dating preferences, relationship goals, and situational details you share
Conversation history and interactions with our AI characters
Feedback you provide about the advice or the Service
Usage patterns including frequency and duration of sessions
Feature preferences and character selection choices

d. Mobile Device Data

If you access our Service via a mobile device, we may collect information about your device, including device ID, model, manufacturer, and operating system. This helps us optimize the app experience for your specific device.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

Create and manage your account.
Provide personalized dating advice based on your history and preferences.
Improve our AI models‘ ability to give relevant and helpful relationship guidance. This may involve using anonymized or aggregated conversation data for training purposes.
Monitor and analyze usage and trends to improve your experience with the Service.
Notify you of updates to the Service.
Process payments and refunds.
Respond to customer service requests.
Troubleshoot issues and debug technical problems.
Send you marketing communications about features or updates you might be interested in (with your consent).
Protect the security and integrity of our platform.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: When you sign up for our Service, you provide consent to process your personal data for the purposes described in this policy.
Contractual Necessity: We need to process your data to provide the Service you have requested and to fulfill our terms of service.
Legitimate Interests: We process data for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring network security.
Legal Obligation: We may process your data to comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

b. Third-Party Service Providers

We may share your information with third-party vendors who provide services or functions on our behalf, including:

Cloud Hosting Providers: We use AWS and Google Cloud Platform to host our application and store data securely.
Payment Processors: Stripe processes all payments on our behalf to ensure secure transactions without directly exposing your financial information to us.
Analytics Services: We use Google Analytics to understand user behavior and improve our Service.
AI Infrastructure Providers: We partner with specialized AI infrastructure providers to power our dating advice models.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

c. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

We use the following types of cookies:

Essential Cookies: Required for the Service to function properly.
Preference Cookies: Enable us to remember your preferences and settings.
Analytics Cookies: Help us understand how visitors interact with our Service.
Marketing Cookies: Used to track visitors across websites to enable targeted advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Our security measures include:

Encryption of personal data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Regular security training for our staff
Incident response procedures

Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Account information: Retained while your account is active
Conversation data: Retained for 18 months to provide personalized advice
Payment information: Retained as required by applicable tax and accounting regulations

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain certain information for legitimate business or legal purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at privacy@asktheladies.app. We will respond to your request within 30 days.

For California residents, you have rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of what personal information has been collected, the right to request deletion of personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

9. Children‘s Privacy

Our Service is not directed to anyone under the age of 18 (“Children“). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are located in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States and other countries.

If you are based in the European Economic Area (EEA) or United Kingdom, we ensure that such transfers are conducted in accordance with applicable laws and use appropriate safeguards when transferring your data outside the EEA, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated“ date. For material changes, we will provide additional notice, such as a prominent in-app notification or an email to the address associated with your account.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: privacy@asktheladies.app

Ask The Ladies, Inc.
Lisbon
Portugal